Where do Businesses Turn for Help as Hurricanes Threaten?

Where do Businesses Turn for Help as Hurricanes Threaten?


Tampa, Fla. – When bad weather threatens, Floridians are well accustomed to preparing their homes and families for a potential disaster.  For business owners, however, there are additional concerns about the negative effects their business will endure if their systems are damaged. In most emergencies, businesses are forced to rely on other service providers to help them prepare or to get them back up and running. Often times, the providers are not capable of handling a business’ specific needs immediately and efficiently.

So where can businesses turn in times of emergency when unexpected needs arise and immediate assistance is required to ensure the lines of communication with the people they serve remain intact? In the case of VA Bay Pines, a healthcare system devoted to improving the health of those who have proudly served our nation, it is Mission Critical Solutions (MCS), a local technology solutions provider that stops at nothing to make sure these individuals receive the care they need at all times.

As Hurricane Isaac approached the west coast of Florida in late August, the VA identified a need for an emergency hurricane information recording for its main facility. Additionally, as the storm veered closer to Tampa Bay forcing the VA to close its eight outpatient clinics, it also required call handlers for the remote clinics that directed calls to the new hurricane information box during on-tour and off-tour hours.

MCS, the VA’s ongoing technology partner, completed both tasks within hours over the course of one weekend, allowing for the hospital to focus on the thousands of patients it serves daily at its main location and throughout its outpatient clinics without incident or interruption.

“I cannot fully express the appreciation we have for the services MCS provides, not only in emergencies, but in the day to day operations at the VA,” said VA Bay Pines Telecommunications Manager Guy Porter. “MCS’ dedication and commitment to our facilities are key elements that make our telecommunications systems reliable and enable us to provide exceptional care for our nation’s finest.”

In its 23 years of operation, MCS has committed to providing technology solutions for businesses in critical situations. Having completed additional projects for the Navy following Hurricane Ivan and at Academy of Holy Names prior to the arrival of Tropical Storm Debby, MCS has mastered assisting in both disaster preparedness and recovery efforts, both large and small.

“MCS takes great pride in serving businesses in its own community and understands the importance of a quick response, around-the-clock service and proper task completion in emergency situations,” said MCS Founder and President Gil Gonzalez. “We value our partnership with VA Bay Pines and are honored to play just a small part in supporting our veterans.”